Shipping & Returns
We aim to ship worldwide, although some restrictions may apply. Please inquire for your destination if it is not listed.
We offer several shipping options at different prices and service levels. The best way to obtain a shipping quote is to add the items to your cart, then view cart and click Calculate where the shipping costs are shown. There the prices for all the options will be displayed. Here is a detailed description of each shipping method available:
EMS (Express Mail Service)
We recommend shipping by EMS (Express Mail Service) which is fast, reliable and secure. All packages will be insured and their status can be checked on the web. (We will provide the relevant URL to you by email once your order has shipped.) Transit times generally range from 2-5 days, depending on location and entry formalities at the destination country.
For more information on EMS including delivery days and tracking facility, please visit the official Japan Post website.
Small items under 2kg can be sent for a cheaper price comparing to EMS (International Express Mail). The items are sent by airmail and are registered. Tracking service is available for some countries. There is also a maximum ¥6000 insurance.
Small Packet Airmail
Small packet airmail is generally the best-value option, offering good speed at relatively low price. However, it does not include insurance or trackability of the package and should you prefer to have the parcel sent via EMS (insured trackable express service and around 50% more expensive than standard air mail), please choose accordingly at checkout as we cannot take responsibility for lost or delayed items.
SAL (Surface Air Lift)
As a low budget option we offer Surface Air Lift (SAL), an inexpensive, low-priority air mail service with around 2-3 weeks transit time. Again this type of package is neither insured nor trackable and we do not take responsibility for items lost or delayed in transit.
As an ultra-low budget option aimed at heavy items such as books or paper we offer Surface Mail service with around 2 months transit time. Surface Mail items have limited insurance depending on weight as follows: up to 5kg - JPY 11.160, up to 10kg - JPY 15.170, up to 15kg - JPY 19.190, up to 20kg - JPY 23.200 and so on. We do not take responsibility for items lost or damaged in transit that exceed these insurance amounts.
The cost of shipping depends on the total weight of the order. The fee is calculated automatically and added to the total amount at the time of checkout, where you can choose your preferred shipping method.
Small packet airmail and SAL have a weight limit of 5kg per package (except for a few countries, namely Canada, where the limit is 2kg), and larger orders must be sent via EMS.
Orders are being shipped several times a week on a best-effort basis, subject to stock availability and other factors, so please allow around 1-2 weeks time for delivery using small packet airmail and EMS and around 2-3 weeks for SAL.
Depending on destination, goods may be liable to customs duty. It is the customer's responsibility to fulfill customs obligations. We are not responsible for, nor can we pre-determine, customs taxes and duties collectable at the receiving end. For insurance, legal and regulatory reasons, all content declarations will be valued on actual value, i.e. not reduced in value or declared as gifts. Customer is responsible for paying all such amounts as may be requested. Such amounts are not refundable in the event of merchandise being returned. In event that a shipment is refused and returned, any and all charges incurred from this return will be passed on to the customer.
Returns are accepted only on a discretionary basis. A 10% (minimum ¥2000) fee will be deducted for processing returns and all postage including the original postage charge must be paid for by the customer.